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Retail Parts ProCompany: Advance Auto Parts - Show all jobs for Advance Auto Parts
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Hourly Assistant Manager
Qualifications
What is a Retail Parts Specialist?
At Advance Auto Parts, a Retail Parts Specialist (RPS) is part of the management team and responsible for growing the sales of automotive parts and related merchandise in accordance with company standards. The Retail Parts Specialist must be committed to inspiring our team, helping our customers succeed, and growing the retail business profitably and with integrity. This must be accomplished in a way that is consistent with Advance Auto parts 3 core values (Inspire, Serve, and Grow)
Essential Leadership Skills needed to be a successful Retail Parts Specialist
- Ability to ensure effective and efficient use of all internal and external resources
- Ability to work with General Manager to produce a consistently winning store
- Ability to communicate effectively, verbally and in writing
- Ability to build strong relationships (team, customers, peers, Store Support Center Team Members and supervisor)
- Ability to fully understand all facets of the business
- Ability to maintain high standards of customer service and create superior customer experiences
- Ability to transfer parts knowledge to all store team members to help increase the stores product knowledge and sales
- Ability to effectively plan, delegate and hold others accountable for their individual and store results.
Key Focus Areas
- Providing legendary customer service
- Knowing retail metrics
- Executing on daily, weekly and period goals to drive profitable retail growth
Essential Job Skills needed to be a successful Retail Parts Specialist
- Ability to build customer loyalty that help increase DIY customer traction scores
- Ability to use Microsoft software effectively (Word, Excel required)
- Ability to monitor all activity in the store and ensure that it is highly productive and drives our 4 key strategies
- Ability to manage personal and team time effectively
- Ability to communicate effectively with customers, peers and supervisors
- Strong organizational skills
- Ability to build and lead high performance teams
- Ability to perform basic diagnostic tests and assist in training other Team Members in areas of parts knowledge as needed.
- Ability to understanding and execute instructions furnished in written, oral, or diagram form.
- Ability to hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to speak effectively before groups of customers and fellow Team Members
- Ability to complete basic math accurately
- Ability to read and understand a profit and loss statement
- Ability to pass the Parts Knowledge Assessment successfully
- Ability to be fleet certified and drive a company vehicle
- Desire and ability to be the “third key” for the store (must met SOP requirement)
Key Duties and Responsibilities
- Responsible for working with the General Manager to lead the store team and grow the retail business in conformity with the company’s 4 key strategies and 3 core values
- Maintains rapport with current retail customers in order to keep abreast of their needs
- Consistently provides professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfaction.
- Delegates or completes the marking and storing of parts in stockroom according to prearranged system
- Assists in managing inventory and the appearance of Parts Department.
- Completes all required training materials, attends all scheduled company meetings, and meets or exceed all assigned sales goals or quotas.
- Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and business.
- Thorough understanding of automotive principles and the ability to diagnose problems and recommend solutions.
- Performs other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, and inventory management.
Work Schedule
- Must have a flexible schedule that would allow you to work an assortment of days, evenings, and weekends as needed to provide quality service and grow the business profitably and with integrity.
Education
College degree preferred;
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.
While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.
While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
City: Matthews
State: NC
Country: United States of America
Job ID: Advance_Auto_Parts_feed.xml_10419
Posted: 08/24/10
Last Time Tweeted: 08/24/10
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